FAQs
Find quick answers to common questions about Oak and how it works
- How are email templates branded?
- Why is media not showing in the media library?
- Can I preview files in Oak without downloading them?
- Can I schedule the publishing of my content?
- How many SharePoint sites can I connect in Oak?
- How do I add a restricted absence to a holiday plan?
- How do I customise the images showing in Latest News and Content Feed?
- What happens when a user is deleted?
- Can you have multiple areas with the same name?
- How do I unpair all devices across the organisation?
- How do I delete a user?
- How do I change the name of an area?
- How do I update my Skills?
- What does the copy security settings option mean when creating a new area?
- Can I duplicate content?
- How do I unpair my mobile device from the intranet?
- How do I remove notifications?
- How do we stop the system administrator from appearing in the organisation tree?
- How do I add or remove someone as a Site Admin?
- Which file formats are supported for uploading video subtitles?
- Can I create a specific homepage for mobile app users only?
- Do SharePoint files appear in Site Search?
- Does the Service Desk dashboard refresh itself or do you have to refresh the page yourself to see any new tickets?
- How can I control who can like or comment on any content I publish?
- What are native credentials?
- How do I set Absence Roles at different levels of the organisation?
- How do I delete areas and links from the navigation menu?
- What permission do I need to create a Notice
- What currencies are available when submitting an expense?
- Can you restrict downloads based on a users' IP address?