Oak Digital Workplace

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Our dedicated support team are on hand to help you throughout your journey.

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How are we doing?

Latest benchmark data

OAK ENGAGE

99%
Customer satisfaction
0.6hrs
Average first reply time

INDUSTRY

98%
Customer satisfaction
18.3hrs
Average first reply time

GLOBAL

94%
Customer satisfaction
18.8hrs
Average first reply time
* Last updated 12/05/2026

Latest customer feedback

 
* Live data based on the last 100 feedback ratings submitted through Zendesk

Meet your Oak team

Chris Green
Lead Technical Support Specialist

Chris joined Oak having completed a Business Computing degree at Sunderland University and has been part of the team since 2018! He’s built great relationships with clients over time and looks forward to continuing that in the future.

Outside of work, he enjoys attending gigs, supporting Sunderland Football Club, taking part in various sports, and spending time with family and friends. He also has a big passion for IT.

 

 

Matt Bell
Technical Support Specialist

Matty started his career at Oak in 2026 after completing a Cyber Security & Computer Networks degree at Northumbria University.

Outside of work, he spends most of his time listening to music, playing games on Steam or spending time with his family. He also a huge Manchester United fan although this hasn’t been enjoyable over the last few years he tries to get to as many games as he can over the course of a season to cheer them on.

 

 

Michael Harbottle
VP Customer Success

Rachel McHugh
Head of Customer Success

Katy Mogra
Customer Success Manager

Shannon Frost
Customer Success Executive

Ryan Huggon
Customer Success Manager

Mark Cockroft
Customer Success Manager

Eva Armit
Manager, Customer Engagement

Sophie Clayden
Customer Engagement Manager

Nicole Henderson
Implementation Manager

Graham Taylor
Head of Implementation

Ryan Betton
Senior Technical Implementation Engineer

Oak Knowledge Base
(Available 24/7)

The Knowledge Base is a fantastic support facility which provides a wealth of information in the form of How To Guides, FAQs, Videos, Interactions and Documents, all aimed at helping you get the most out of Oak.

You can access the Knowledge Base from the Oak sidebar by clicking on the question mark icon. Topics are suggested to you, depending on where you are in your site, or search for whatever you need.