Absence roles can be configured at different levels of your organisation, including the business, department, office, or individual level. Use the Change option at the top of the Absence Roles page to choose where the roles should apply.
These roles cascade through your organisation. For example, someone assigned the Manager role at the business level will receive absence requests from across the business. If additional managers are assigned at office level, both the business-level and office-level managers will receive requests from users in that office.
You can also assign a specific manager to an individual user. In this case, their manager, office-level managers, and business-level managers may all receive the approval request.
When multiple people receive an approval request, only one person needs to respond. Once the request is approved or rejected, the associated task is removed for the other approvers.
When configuring roles at the business level, we recommend using built-in dynamic groups such as Immediate Managers where appropriate.