Oak Digital Workplace

How can we help?

Our dedicated support team are on hand to help you throughout your journey.



How are we doing?

Latest benchmark data

* Last updated 08/02/2023

Latest customer feedback

* Live data based on the last 100 feedback ratings submitted through Zendesk

Meet your Oak team

David Rackstraw
Support Team Lead

Dave joined Oak in 2007 as an application developer before transitioning over to the support team where he found a passion for helping people get the best from the product. He has led the Oak Support team since 2017 and is committed to providing a world class customer support experience - there is nothing better knowing that at the end of the day you have made a customer's day a little or a lot more easier.

In his spare time he enjoys spending time with the family, supporting Sunderland (does anyone enjoy supporting Sunderland) and has recently bought a Peloton bike to get more active.


Chris Green
First Line Support Specialist

Chris joined Oak having completed a Business Computing degree at Sunderland University. Having always working in a customer centric environment from a young age he was eager to combine his studies and experience in helping customers overcome problems and find solutions in their day to day work.

He loves going to gigs and has a bit of an obsession with Oasis. In his spare time he can be found trawling ebay looking to add to his vinyl collection and also playing and watching football.



Brooke Gellately
Oak Account Manager

Doug Wood
Oak Account Manager

Lucy Payne
Oak Account Manager

Rachel Taylor
Oak Account Manager

Sarah Wightman
Account Executive

Graham Taylor
Head of Professional Services

Gary McIntosh
Technical Solutions Architect

Helen Doherty
Implementation Consultant

Michael Grange
Implementation Consultant

Eva Armit
Training Manager

Oak Knowledge Base
(Available 24/7)

The Knowledge Base is a fantastic support facility which provides a wealth of information in the form of How To Guides, FAQs, Videos, Interactions and Documents, all aimed at helping you get the most out of Oak.

You can access the Knowledge Base from the Oak sidebar by clicking on the question mark icon. Topics are suggested to you, depending on where you are in your site, or search for whatever you need.