Oak Digital Workplace

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Our dedicated support team are on hand to help you throughout your journey.

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How are we doing?

Latest benchmark data

OAK ENGAGE

vs
100%
Customer satisfaction
2.1hrs
Average first reply time

INDUSTRY

vs
98%
Customer satisfaction
18.3hrs
Average first reply time

GLOBAL BENCHMARK

vs
94%
Customer satisfaction
18.8hrs
Average first reply time
* Last updated 30/06/2025

Latest customer feedback

 
* Live data based on the last 100 feedback ratings submitted through Zendesk

Meet your Oak team

Chris Green
Lead Technical Support Specialist

Chris joined Oak having completed a Business Computing degree at Sunderland University. Having always working in a customer centric environment from a young age he was eager to combine his studies and experience in helping customers overcome problems and find solutions in their day to day work.

He loves going to gigs and has a bit of an obsession with Oasis. In his spare time he can be found trawling ebay looking to add to his vinyl collection and also playing and watching football.

 

 

Dayna Pink
Technical Support Specialist

Dayna joined the support team at Oak after working in a customer facing role for many years and having a passion for helping others reach their goals. She has completed a Business Computing degree at Sunderland University and is keen to bring fresh ideas to the team.

In her spare time she enjoys keeping active by going to the gym and walking her dog (he is a little whippet). She is also a keen Sunderland fan and enjoys catching up with friends and family!

 

 

Michael Harbottle
Director of Customer Experience

Rachel McHugh
Head of Customer Success

Katy Mogra
Customer Success Manager

Shannon Frost
Customer Success Executive

Ryan Huggon
Customer Success Manager

Mark Cockroft
Customer Success Manager

Eva Armit
Manager, Customer Engagement

Sophie Clayden
Customer Engagement Manager

Nicole Henderson
Implementation Manager

Graham Taylor
Head of Implementation

Oak Knowledge Base
(Available 24/7)

The Knowledge Base is a fantastic support facility which provides a wealth of information in the form of How To Guides, FAQs, Videos, Interactions and Documents, all aimed at helping you get the most out of Oak.

You can access the Knowledge Base from the Oak sidebar by clicking on the question mark icon. Topics are suggested to you, depending on where you are in your site, or search for whatever you need.