How to manage a user's paired devices

If a colleague loses a device, leaves the organisation or needs a fresh start with the Oak Mobile App, you can unpair their devices for them from the user's account.

This guide will walk you through unpairing one or all of a user's devices.

This guide covers:

• Unpairing a user's devices

Before you start:

• You need the User and Group Manager permission.
• To unpair your own devices instead, see How do I unpair my mobile device from the intranet.

Unpairing a user's devices

1. Go to the Actions button > Configure, then under Users select Manage Users.
2. Search for the user and select their name to open their account overview.
3. Select Devices to see the user's paired devices.

4. Choose what to unpair:
   • To unpair every device, select Unpair All.
   • To unpair one device, select the three dots next to it and select Unpair device.
5. Select Yes to confirm, or No to cancel.
6. The user will receive an email and a message in the mobile app to let them know their device has been unpaired.