David Rackstraw
- Total activity 23
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Activity overview
Latest activity by David Rackstraw-
David Rackstraw created an article,
Can I change my Oak Site URL?
Unless initially requested, your intranet URL will be provisioned in the Oak.com domain for your site via a CNAME (e.g. yoursitename.oak.com). You may have a requirement to change it, and thus we p...
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David Rackstraw created an article,
How do I update my Oak site's SSL certificate?
To update your site certificate, you have two options available;1) You can provide us with an updated certificate. It must be 2048 bit and provided to us in the form of a .PFX which can be securely...
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David Rackstraw created an article,
How do I download and pair the Oak Engage mobile app?
Our mobile app, Oak Engage, is available now. With improved user experience, biometrics for fingerprint access and a host of new features, there's a lot to explore. If you need help on how to do...
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David Rackstraw created an article,
Why does my iFrame content not display?
If you’re technically minded, you may from time to time wish to edit the source code of an item of content to include an iFrame containing content coming from a third party source. When you do this...
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David Rackstraw created an article,
How can I show external content on a homepage using an IFrame?
You can use an IFrame to embed external content using the standard Oak content editor which can be found in places such as the custom homepage applet, basic and news pages. In the editor you can us...
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David Rackstraw created an article,
How do I 'favourite' content in Oak?
To mark a piece of content as a 'favourite' item within your site you can simply click the 'favourite' icon when viewing content. The following items can be marked as 'favourite' by a user; ...
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David Rackstraw created an article,
An area hasn't been synchronised from my Active Directory (AD) Sync?
Please be aware that you cannot have two areas with the same name under a single parent within oak. An example of this may be a department called ‘stores’ and a location called ‘stores’ both direct...
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David Rackstraw created an article,
A user is added to a tracked Organisation Unit (OU) path in Active Directory but the user or their details are not synchronising correctly
Should you find that users are not appearing in the intranet or their details are not correctly updated via Active Directory synchronisation, but you know they are in a tracked OU, there are a numb...
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David Rackstraw created an article,
What user information can I sync via Active Directory?
Active Directory is a useful way to maintain and update user information. The user fields that are currently supported and can be controlled from Active Directory are First Name Last name Email ...
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David Rackstraw created an article,
How do I make or remove someone as a site admin?
Only system administrator accounts can create or change who is a site admin. • Log in with the system administrator account• Access the control panel• Select ‘Manage Users’• Select the user that yo...